Step 1 |
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| Please assure your PC can connect to the internet. |
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Step 2 |
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| Call your respective helpdesk and request remote support. Our remote support service engineer will call back and diagnose of your problem. |
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Step 3 |
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Login to the IT Care portal
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Step 4 |
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Click the "Request remote support" button, please contact our supporting hotline, and our remote support service engineer will assist you at the same time.
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Step 5 |
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Please click "Accept" to allow our remote access service
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Step 6 |
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Please wait while the IT Care application downloads. Click the "Run" button when prompted by a security warning.
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Step 7 |
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Click "Run" button again when prompted by a security warning.
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Step 8 |
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Select the "Support Helpdesk" and input "Request code" provided by the PCCW IT Care hotline service. Click the "Start" button to connect with our support agent.
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