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Service support list
 
A. Microsoft and Linux products
1. Operating system
- Windows 7
- Windows Vista
- Windows 2008 R2 Server
- Windows 2008 Server
- Windows 2003 Server
- Windows XP Professional
- Windows 2000 Server
- Windows 2000 Professional
- Windows NT Server version 4.0
- Windows NT Workstation 4.0
- Linux Desktop (see remark)

2. Internet Browser
- Microsoft Internet Explorer 5, 6, 7 & 8
- Mozilla Firefox 3.6 or below
- Google Chrome

3. Messaging, calendaring, workgroup collaboration
- SQL Server 2000
- SQL Server 6.5
- Microsoft Exchange Server 2000 & 2003
- Microsoft Exchange 2007 & 2010 (see remark)
- Microsoft Proxy server 2.0
- Microsoft ISA (see remark)

4. Office application
- Microsoft Office 2010
- Microsoft Office 2007
- Microsoft Office 2003
- Microsoft Office XP
- Microsoft Office 2000
- Microsoft Front Page 2000 & 2003
- Microsoft Visio 2002, 2003 & 2007
- Microsoft Project 2000 & 2003

5. Mail Client
- Microsoft Live
- Microsoft Outlook Express 5, 6
- Microsoft Outlook 2000, 2003, 2007, 2010
   
B. Office automation software
1. Fax solution
- WinFax Pro/WinFax Pro for Network

2. Anti-virus systems
- F-secure
- Trend Micro PC Chillin, officeScan and Server Protect
- Symantec End point protection
- Symantec Norton Antivirus
- McAfee AntiVirus
- NOD32 AntiVirus

3. Backup systems
- CA Arcserve R11.5, R12.5 for Windows
- Symantec Backup Exec 9,10,11,12.5 for Windows

4. Other general applications
- PhotoShop
- Adobe Indesign
- Acrobat Reader
- Symantec: PC Anywhere, Norton Utilities, Norton Ghost
- Acronis Backup Recovery 9, 10
- Acronis True Image Home 2010
- Netscape: Netscape Communicator 4.76 or more recent
- APC: PowerNet SNMP Agent, Power Chute Plus
- Oracle Virtual Box 3.x
   
C. Networking Product (Router / Switch) Equipment
- 3Com
- H3C
- Cisco
   
D. Video Conferencing Equipment
1. Polycom
- Viewstation MP
- Viewstation 128SP
- Viewstation H.323
- VSX7000
- VSX5000
2. Tandberg
- Edge 95

3. Lifesize
- Lifesize Room
   
E. BlackBerry Enterprise Solution (BES) Server Support
1. BlackBerry Enterprise Server
- BlackBerry Enterprise Server 5.0 for Microsoft Exchange
- BlackBerry Enterprise Server 5.0 for IBM Lotus Domino
- BlackBerry Enterprise Server 4.1 for Microsoft Exchange
- BlackBerry Enterprise Server 4.1 for IBM Lotus Domino
- BlackBerry Enterprise Server 4.1 for Novell Groupwise

2. BlackBerry Enterprise Server Express
- BlackBerry Enterprise Server Express 5.0 for Microsoft Exchange

3. BlackBerry Professional Software
- BlackBerry Professional Software 4.1 for Microsoft Exchange
- BlackBerry Professional Software 4.1 for IBM Lotus Domino
   
F. Mobile Device Management (MDM) Server Support
- McAfee EMM Server
   
Remarks:
Such items will provide support after service engineer's consultation.
The above service support scope is subject to actual service prescribed in service application form
   
 
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