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Scope of service
 
A. Onsite IT Care Package support services:
PCCW will provide an ad-hoc or scheduled onsite PC/server support service. Scope of work will include:

- Computer virus cleansing
- Software installation and reconfiguration
- PC/LAN network setting
- Email system reconfiguration
- Operating system upgrade and patch update of the router and switch
- Problem diagnosis service for router and switch
- Re-configuration service for router and switch
- Preventive maintenance
- Standby network engineer support services
- Video Conferencing set up and checking
- System upgrade
- Data migration
- Software patches update
- Office automation software support
   
B. *Preventative server check services (4-hour preventive check service):
PCCW will provide newly-registered customers with a one-time preventive check to test performance and fix any problems found. After the check, a report will be delivered, along with inventory record and recommendations.

- Inventory record
- Report and recommendation
- Server system testing

(* Services covering may vary and subject to package offering)
- Backup system recovery test
- Anti-virus software assessment
- Patches update
   
 
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