A. BlackBerry Enterprise Solution (BES) server implementation:
- Local onsite BES server installation / upgrade
- Configuration documentation
- Backup/restore procedure
B. Technical Support for BES:
- Problem escalated from CS hotline
- Direct support of customer BES administrators with system trouble shooting and resolution
- Onsite support for critical issues
C. PCCW Mobile Device Management (MDM) server implementation:
- Local onsite MDM server installation / upgrade
- Configuration documentation
- Backup/restore procedure
D. Technical Support for MDM :
- Problem escalated from CS hotline
- Direct support of customer MDM administrators with system trouble shooting and resolution
- Onsite support for critical issues
